“They only pushed part of their team to adopt an accelerated pace — and left others unchanged. But those CIOs are already experiencing the shortcomings of operating at two speeds. Business peer frustration, polarizing and deteriorating cultures, and unsustainable operational complexities will continue, ultimately spurring most of these CIOs to course correct in 2017.”
Agile and DevOps will dominate
In the application development and delivery area, CIOs will embrace agile development and DevOps methodologies for most of their new projects, to keep IT moving at a fast pace, Forrester says. “CIOs at more progressive and customer-obsessed firms will push further, plugging their teams into firmwide design-thinking processes,” the firm predicts. “This cross-functional iterative approach to experience design and delivery will be a big shift — fraught with false starts and missteps along the way — but will successfully lay the groundwork for sustainable customer-led innovation.”
CIOs will tap new ways of finding talent
“Talent shortages will continue in software development, cybersecurity, and data science and pick up steam in emerging technology-related areas like blockchain and AI,” Forrester predicts. “These challenges will drive CIOs to augment existing recruiting strategies with promiscuous partnering, more freelancers, and even experiments with the technology-based gig economy.” The firm also expects more CIOs to move their IT teams to metro areas that have a healthy supply/demand ratio of talent.
As for the technologies behind this enterprise-wide focus on speed and agility, Forrester points to five key technologies that leading CIOs will make it a priority to adopt:
Already a mainstay in many organizations, cloud computing will play an increasing central role in IT in the coming year, Forrester says. “In 2017, CIOs will step up to orchestrate cloud ecosystems, connecting employees, customers, partners, vendors, and devices to serve rising customer expectations. Developments such as containers and DevOps will help in that transition. Some will push further as they transition from being cloud adopters to becoming cloud companies themselves.”
2. Open source
Open source tools and technologies clearly aren’t new in enterprise IT, but 2017 will bring greater reliance on open source as a driver of innovation and speed, Forrester says. Scalability and access to talent-filled open source communities are among the advantages of open source. “In 2017, we will see the vast majority of development organizations embrace open source/OpenStack — in particular for the development of product-related software, customer experience, and process solutions that need to cut across business and technology silos.
There’s been a lot of hype around IoT, but adoption so far has been limited to industrial, automotive and certain business-to-business projects, Forrester says. “The IoT’s ability to create and deepen relationships with customers (B2C and B2B) and create the linkage between new customer front ends and operational back-end systems has largely gone untapped.” That will start to change as IoT technologies mature for more diverse use cases.
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