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Shifting to the millennial enterprise

Bruce W. Dahlgren, Senior Vice President, Enterprise Services and Managing Director, Hewlett-Packard Asia Pacific & Japan | Sept. 29, 2014
The millennials are arriving in vast numbers. A formidable breed of tech savvy individuals are entering the workforce en masse with their own high expectations of how modern enterprises should operate.

This effectively frees users from reliance on the enterprise network to enable more flexible and lower-cost choose-your-own-device (CYOD) and bring-your-own-device (BYOD) models.

The transition can be made seamlessly through a hybrid cloud strategy which integrates small, manageable pieces of new technology in phases.

Such a solution delivers on-demand capacity for the rapid deployment of new applications as they are needed to meet changing workplace requirements.

Beefing up cybersecurity

Enhancing mobility and supporting user-owned devices in the workplace is aimed at increasing productivity and employee satisfaction - but it's not without risks.

Organizations need to implement an effective security strategy for mobile solutions while also protecting supplier networks.

Security breaches can significantly damage an organization's reputation and shareholder value, and lead to costly litigation.

Because no organization can be 100 percent secure, it's important to develop a solid response strategy. This needs to embrace prevention and real-time threat detection from the application layer to the hardware and software interface.

Introducing gamification - more than a game

Gaining insights into what motivates employees is vital for influencing behavior and helping organizations meet their goals.

Initiatives such as 'employer of the month' are useful but are limited in scope and take time to deliver results.

Gamification is a new discipline which uses design techniques from gaming to engage people on a deeper level and in a business context.

Modeling interactions with employees can be useful in understanding human behavior in real situations, with metrics and feedback mechanisms used to adjust behavior and achieve desired results. 

Reward, recognition, a sense of accomplishment, competitiveness, ambition and pure fun are all used in gamification to understand and influence behavior.

Making use of big data

As with employees, the millennial experience is transforming the expectations of customers.

The spread of mobile devices, networking and social media is delivering instant one-on-one interaction with enterprises for personalized service. The danger is that if that doesn't happen, customers can easily go elsewhere.

With the right technologies, organizations can collect big data from these multitude of sources and use sophisticated analytics to extract real meaning.

By deploying sentiment analysis it's possible to tease out the implications of these myriad interactions and glean new consumer insights to create a truly differentiated experience.

Innovate to attract millennial talent

For the first time a new generation of employees is entering the workforce often with a better grasp of technology as a key business tool than more senior staff.

Organizations that want to attract the smartest and most innovative of these millennial minds need to embrace next-generation technologies. Otherwise talent will be lost to competitors.

The shift to the millennial enterprise does not have to be onerous or complex. By creating a business roadmap that breaks down the modernization program into manageable steps, key goals can be met quickly and cost-effectively.

The reward is being regarded as innovative among the digital natives - a key attraction point for future success.




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