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Risk management: A CIO’s strategic role

Kim S. Nash | Jan. 27, 2011
CIOs have a unique responsibility to identify the systems and data that executives need to manage through a crisis or make decisions in times of rapid change

Why do you love meetings?

Just sending an e-mail to 300 people won’t get anything done. People ignore it. There’s no substitute for looking someone in the eyes and saying, “Did you do this? Are you going to do this? What do you think about this?”

Meetings don’t have to be long. One of the things we’ve learned from agile development is that a daily meeting is productive. It’s a stand-up meeting where no one gets comfortable. You tell everyone what you plan to do that day. You’re synchronizing what you’re doing with what other people are doing. You’re helping each other respond practically in real-time.

That approach sounds useful in everyday operations.

Yes. Different industries have different paces of change. For industries where the pace of change and what customers and competitors do is fast or where risks are high, you need to have an information-sharing structure so people can respond quickly to urgent situations that come up all the time.


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