Siemens India, with the help of Ricoh, set up an asset database to track, bill, and report documents across India. It also created an integrated printer and IT help desk that logs and tracks all user inquiries and service calls.
Ricoh is also helping Siemens India achieve its sustainability goals by introducing Ricoh's new Quick Start Up (QSU) technology, an energy saving methodology with PxP toner multifunction devices that cause 25 percent less waste than typical laser printers. Ricoh diligently recycles toner cartridges according to its enterprise sustainability guidelines.
In addition, Ricoh ensured that double-sided (duplex) print is a default feature on all its devices. "We have now established an ongoing data-gathering process and critical performance metrics through quality tools, which will eventually form a part of Siemens India's framework for continuously improving the quality of our customer service," says Kotgire.
Efficient Service Delivery.
Siemens India was impressed with Ricoh's rapid implementation of equipment and services right from Ricoh's MDS program. Kotgire was able to gain complete control of output costs. "We achieved a 55 percent decrease in costs per page, as we removed 250 output devices and simultaneously increased our employee-to device ratio by more than 35 percent. This has enabled us to achieve our financial and document management goals to a high extent," says Kotgire.
Overall, Ricoh has successfully helped Siemens India save 30 percent in costs, amounting to a substantial amount of money every year. Siemens India also experienced a significant reduction in its asset base and notable improvements in its printing processes.
Siemens India has now decided to continually expand its relationship with Ricoh. Using Ricoh's proven model, Siemens India will continue to control functions such as helpdesk, break/fix, supplies management, asset management, and proactive device management for all Ricoh and non-Ricoh devices in the company's offices nationally."Ricoh's technology, knowledge, and process deliver value to our business units, cost savings to IT, and the ability to re-invest those savings in IT innovation," says Kotgire.
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