IT professionals and the gig economy seem to be made for each other. As this recent ITWorld article points out, the tech industry was one of the first to make heavy use of independent contractors, and now more people are taking advantage of the benefits that freelancing offers.
Working as an IT contractor, however, has its risks. One of the most common is conducting business without formal agreements. In a world that prizes agility and speed, writing up contracts and outlining procedures may seem like an unnecessary drag. But written agreements protect better than verbal ones in a lawsuit — and can even minimize the chances of a suit in the first place. Commit to moving away from an “oral tradition” in your business dealings by putting these three practices in place, and you can avoid some of the costliest and most time-consuming risks that threaten technology professionals.
Use written contracts
Surprisingly, not all IT contractor put their deals in writing. After examining data from the more than 10,000 micro IT businesses, we found that 13% don't use written contracts at all. While that may not seem like a high number, we expect that since this data comes from businesses already thinking about risk (and hence applying for insurance), the actual number among the entire population is much higher.
Further, among those who do use contracts, there were some fundamental flaws in how they implemented them. Notably:
- 12% lack descriptions of services.
- 13% don't have “hold harmless” language for actions of a third party.
- 34% don’t have a limitation-of-liability clause.
These oversights are a recipe for trouble when you're being hired for a project or subcontracting work to someone else. The better choice is to use written contracts that clearly outline the terms of the agreement, the nature of the relationships and the scope of the project. It puts everyone on the same page and minimizes the chance for frustrations later.
Act like a project manager
Contracts aren't the only example of written documents that can help you avoid lawsuits. Consider, for example, this blog post on ERP implementation from Toolbox.com. The author offers insights that apply to all kinds of IT projects, not the least of which is how failures and lawsuits can often be traced back to people problems, not technical issues.
What does that have to do with writing? Think about it this way: when you became an IT contractor, you took on the role of project manager, too. That means you're responsible for:
- Adhering to the original client agreement.
- Keeping the project on schedule.
- Meeting budget expectations.
- Communicating the project's status to the client.
Seems easy enough, doesn't it? Yet less than 50% of IT projects finish on time and on budget. Moreover, analysis of our small IT business applicants shows that only 46% use internal project management audit procedures.
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