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Outsourcing: IT customers disappointed with results

Stephanie Overby | April 19, 2011
Forget all the discussion about IT outsourcing providers moving up the technology value chain to become partners in innovation.

Whether cloud-enabled providers will address the biggest perceived outsourcing risks according to the survey (i.e. poor service quality, data security/intellectual property protection, and loss of internal knowledge-remains to be seen. Customers will likely have the same concerns with cloud options.


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