Looking ahead, smaller deals should continue to dominate. IT and BPO deal terms and prices are unlikely to increase much, says Keppel; but competition -- on both price and expertise -- will. "Technology innovations and process enhancements continue to drive down costs; Impact of labor automation and other disruptive technologies continues to accelerate, which promises to create yet another material cost shift," Keppel says. "Providers need to leverage their experience of working in the mature markets with informed buyers and bring these solutions to the newer markets and newer industries to make sourcing more appealing and relevant to new buyers."
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