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New boss to CIO: It's not you, it's me (but you’re fired)

Clint Boulton | April 26, 2016
As if CIOs don’t have enough to worry about from cyber-threats and digital transformations, they must now be wary of impatient new bosses coming in to shake things up.

It's a harder problem than it seems because technology is moving at such a brisk pace that it requires CIOs to embrace change. Recognizing when to trigger changes is hardest when things are going well for the business. CIOs get comfortable doing things a certain way and may not be aware of the potential threats posed by startups or transformational pivots key rivals make. Witness the impact ride-sharing services and autonomous driving are having on the automotive industry as exhibit A. Is it any wonder that the average CIO tenure at a company is four years?

CIOs must be prepared to recommend multiple strategies for managing IT and, better yet, present options for growing the business," Aiello says. "You bring your playbook, but you'd better have three or four playbooks," Aiello says. "You're going to need them to help any organization that's trying to grow in this fourth industrial revolution world where technology is pervasive." He says his clients are seeking CIOs who are adaptable, flexible and possess a certain "situational awareness” or a knack for how to manage change.

CIOs weigh in on why CIOs fail

Cultivating the synergy between business and IT can be a Herculean task. ADP CIO Stuart Sackman says some CIOs become too internally focused and rigid, telling their superiors the "world will end" if they don't get the technologies they need. This sort of emotional blackmail frustrates business leaders.

"CIOs that have trouble having a business conversation can frustrate CEOs, CFOs and other business people and once you create frustration and distrust it's hard for them to keep their jobs," Sackman says. "It's really important for CIOs to learn the business better and to make sure they link their strategies back to the business because every decision is risk-reward."  

Oftentimes, whether or not a CIO remains employed at his or her current company is a function of timing. Saad Ayub, a consultant to CIOs who worked as CIO of Scholastic and The Hartford, says that CIOs who have been at a company for three or four years are still proving themselves. Most new managers understand that.

But a new CEO expects a CIO who has been there for five or more years to generate revenue and drive innovation. CIOs who fails to show benchmarks that underscore their success may soon find themselves replaced by someone who can.

Ultimately, recruiters say the CIOs who show new managers that they can align their IT strategy with the business are well-positioned to drive the digital transformations their companies are formulating.

"There has never been a time where technology has been more important, more strategic and a greater lever for enabling the business strategy," Patrick says. He notes that retailers and consumer packaged goods companies are embracing strategies to interact with customers on a "one-to-one" basis via online, mobile and in-store channels. However, CIOs who fail to deliver will find themselves out of a job. Patrick says expectations for CIOs are higher than ever and their boss’ “patience is shorter than it has been in the past.”


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