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MedGrocer allows organisations to go paperless in managing medical benefits

Adrian M. Reodique | June 6, 2017
Jerome Uy, founder and CEO of MedGrocer, explains at the CIO Conference 2017 in Manila how their web application is making it easier for businesses to manage medical expense reimbursement requests without paper forms.

MedGrocer will also ask the customer to upload necessary documents such as prescription slips. MedGrocer's pharmacist will then call or text the customer to verify their order, request for prescription details, and advise them on how to manage their medicines. Payment can be made upon delivery of the medicine.

"We offer convenience, that means instead of going out, you can just order online and have the [medicine] delivered to you," said Uy.

In essence, Uy noted that digital disruption comes from multiple fronts such as business-to-business or business-to-consumer. However, "the most powerful kind of digital disruption occurs when all of this cohesively work together and reinforce each other."

Uy also imparted tips on how businesses can turn small data into big data. "The easiest way to [do so] is by combining [small data] with multiple databases, even with those outside the organisation. [For instance, companies can] link their data to the database outside their country, to Facebook, to Google, or Google analytics. That's a great way to turn small data to big data, and have a much richer and larger opportunity to get insights from."

He added small data is as equally important as big data, as demonstrated by how receipts and prescription slips are able to determine if an employee is taking his/her medicines properly.

Finally, Uy highlighted the importance of asking the right questions.  "The best benefit [of digital disruption] actually comes when human insights are the ones driving [it]," he concluded. 


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