One learning experience for the Mahindra Satyam team happened during the collection of layouts and related information from the various football associations for the printing of the badges.
Effectively what we were expecting is that one to two weeks before the start of the accreditation, we were supposed to have the printing and the number of badges. But since this design and papers came in late, all these activities moved to the time when they normally started, said Joshi.
This caused a snowball effect resulting in process delays on the system. This load which we expected earlier got executed at a time when the tournament started and the load which we were expecting after the tournament wasn't anywhere there, he added. This has since been factored in the expected load for the integration tests.
This kind of thing sometimes happens and that's why from an IT service provider standpoint, this is learning which we have to put into practice when we did our tests and performance data, said Joshi.
Mahindra Satyam also provides call centre services integrated with the backend ticketing system, prior to and during the event. We are handling the call centre services supporting not only English but other languages including German and French. We are located in Hyderabad, India, and we are prepared to answer questions like Where do I get my ticket?' and How much is it and how do I collect my tickets?', said Kumar. He estimated that there would be 50,000 calls expected over two to three months leading to the event.
When the World Cup kicks off on Friday, while billions of viewers will be watching matches on their television sets and cheering their favourite teams, Joshi and his team will be completely glued to their computer screens following the status of their software and servers. But which team does he think will do well? Chances are, we will never know because Joshi will be too busy monitoring the system.
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