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J.Crew hires new CIO in bid to revitalize fading brand

Clint Boulton | April 7, 2016
J.Crew hires Michelle Garvey from Ann Inc. as its new CIO as the struggling apparel retailers attempts to jumpstart sluggish sales and declining profits.

While some companies are turning to CIOs to lead digital transformations, others are bringing in new blood as they scramble to stay relevant in ultra-competitive markets. J.Crew falls into the latter category. The once high-flying clothing brand has hired Ann Inc. CIO Michelle Garvey, as it seeks to bolster its business at a time when many apparel retailers are struggling to regain their swagger. Garvey replaces Marc Saffer, who left the company in March after nearly six years in the role.

michelle garvey
J.Crew has hired  Michelle Garvey as its new CIO.

J.Crew spokeswoman Margot Fooshee confirmed the CIO switch but declined to elaborate. But the move, the latest turn in a revolving door of J.Crew executives, reunites Garvey with former Ann (a specialty apparel retail chain) CFO Michael Nicholson. In January, Nicholson joined J.Crew as president, COO and CFO. He replaced CFO Stuart Haselden and COO James Scully who last year joined Lululemon Athletica and Avon Products, respectively.

Stacked deck includes financial, product weaknesses

Apparel retailers are forever contending with changing fashion trends and fierce competition. But the rise of ecommerce has upped the ante for every brick-and-mortar brand, and retailers are struggling to adapt their inventory logistics to omnichannel trends such as shipping directly from local stores and warehouses and buy-online, pick-up-in-store services. Incumbent retailers are rebuilding IT platforms and overhauling supply chains even as upstarts cater to millennials by offering personalization and customization options. And woe to the retailer that hasn't built a solid mobile app allowing consumers to browse, compare and buy on the go.

But J.Crew's problems are more fundamental than a digital transformation can solve. Operational mistakes have hurt the company more than anything else. The retailer has put the wrong styles in stores and consumers have complained about the pricing, fit and quality of its apparel. With foot traffic declining at malls, J.Crew has also had to boost discounts at many of its retail stores to shed excess inventory.

The company in December posted a third-quarter loss of $757.9 million, compared with a loss of $607.8 million a year earlier, as same-store sales fell 11 percent. The nadir may have come in March when TPG Capital said cut the value of its stake in J. Crew Group by 84 percent at the end of 2015, from $478.6 million to $76 million.

J.Crew showed signs of life in the fourth quarter, when losses narrowed to $7 million in the fourth quarter, as same-store sales fell only four percent. Its Madewell brand sales increased 26 percent to $92.5 million. J.Crew CEO Mickey Drexler noted in a press statement that the company made "important changes in our product and marketing and through the careful management of expenses and inventory." He said nothing about IT's role in the improvements.


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