Shaver: In the past, I would get monthly sales and financial reports, but now I have dashboards that provide a real-time view of our business. I spend less time on analysis and more time with my customers and business leaders.
Also, technology reduces dependency on administrative staff, so we have only five reporting levels in this entire company. I was in India two weeks ago talking to a customer who knows that our country manager is only one level removed from me. Our bigger customers expect that.
I see two types of CEOs: those who hold onto hierarchy and monthly reports, because that's what got them to where they are, and the rest of us who would rather be spending time making a difference in the business.
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