What has Dell been doing in promoting BYOD in the region?
Across Asia Pacific, Dell has been investing broadly to support BYOD - educating our customers through webinars, whitepapers, customer workshops and proof-of-concept support. We have also made it a priority to build up our capabilities in security and systems management to deliver complete solutions to meet our customer needs during BYOD adoption. Moving forward, Dell will continue to expand thought leadership in the area.
Have your efforts met with much success in the region? What do you think are your challenges?
Yes, we believe that we have been very successful in the region and are ahead of our traditional competitors in this area. The challenges will continue to be in helping risk-adverse customers understand BYOD, which can mean different things to each CIO. There is no silver bullet to successful BYOD adoption and different organisations may require different solutions to address their issues. Our recommendation to CIOs looking at BYOD would be to concentrate on the following:
- Foundation - What is the driver for doing this e.g. what does the business get out of it? If there is no strong basis for BYOD adoption, the organisation should reconsider.
- Define - There are many areas that need to be defined before adopting BYOD. What is your policy? What device will your organisation be open to e.g. smartphone, tablet or PC? What information will you permit your users to access?
- Secure - Have you assessed the potential risk to the business? You need to review everything from the network, data centre and end point (device).
- Empower - Does the solution you have enabled allow users to conduct self-service of their personal devices? Last thing you want is IT involved in administrative support as this takes them away from driving the business.
This year, Dell launched the Latitude 10 Enhanced Security tablet, which is a business-ready tablet designed to address the costly and time-consuming management and security challenges faced by organisations today. It is ideal for highly regulated industries like government agencies, financial institutions and healthcare organisation, etc.
According to a Principled Technologies test report, the Latitude 10 Enhanced Security tablet delivers lower management costs for large enterprises or large healthcare deployments as compared to an iPad.
How do you see BYOD changing the enterprise in the next two years? Will it affect the role of the CIO?
I believe that demand for BYOD adoption will continue to grow in the next two years. While I do not think that the role of the CIO will change, they will be required to work with all departments - HR, Legal, Finance and Sales - as a multidisciplinary team would be required to develop a coordinated BYOD strategy.
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