"Don't ever say the words, 'That's not how we do it around here,'" McDonald warns.
It may be human nature to resist change, but it's foolish to expect that a new CIO won't shake things up. If top management was displeased with the previous CIO's performance, it's likely that the new CIO has a mandate to revamp or rethink IT in fundamental ways. But even if the old CIO left on good terms, a new CIO will want to make his or her mark.
And that's a good thing, says Ken LeBlanc, vice president, business unit CIO and SaaS operations at RSA, the security division of EMC (EMC). "Any time there's a change, whether it's a new leader or something else, there's a great opportunity to pause and reconfirm that your priorities are right to stay current with changing expectations," he says.
Baylor Health Care System: 'Disrespect me a little.'
When David Muntz took over as CIO of Baylor Health System four years ago, existing IT staffers greeted him with a certain amount of suspicion. You can't really blame them -- their department had been through a fair amount of upheaval. A long-term CIO had left abruptly about a year earlier, and before Muntz arrived, the department was run by an interim CIO provided by a consulting firm.
At the same time, Muntz says, "There were a lot of reductions in workforce. The IT department was reduced by about 80 full-time equivalents out of 450."
Others left voluntarily. "The few remaining people took a wait-and-see attitude," recalls Ken Maddock, vice president of clinical engineering and telecommunication services. "I'm not sure we were as welcoming as we should have been."
Maddock's strategy was simple: He believes in speaking truth to power. "I don't have a lot of fear about sharing information, but there were other people who did. They were even longer-term than I was, had seen a lot of change, and were very paranoid."
But Muntz soon made it clear he wanted all IT employees to speak their minds. "I tell every new employee that they need to have a little disrespect for me, and for the title," he says. "It seems counterintuitive, but if you will not tell me what I need to hear -- not what I want to hear -- neither one of us will be successful."
Sometimes that change of priorities means new opportunities. LeBlanc had spent four years as chief of staff to EMC's previous CIO when a new CIO arrived. LeBlanc wanted more involvement with business operations, so when the opportunity arose, he transitioned to his current role as a business unit CIO.
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