Thurman ensures his team has a methodical approach to tasks and for every problem they face he demands at least three solutions. Taking time and weighing up a route forward pays off in the long run, he says.
“It’s not just ‘find me a solution and go hard at it’. Let’s look at some options. We’re not going to run down a rabbit hole, which they’ve done here in the past before my time,” he says.
“And if you’ve got a tough decision: take a step away from it, go for a coffee or a beer, come back to it tomorrow and rethink it.”
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