Consequently, by defining these roles, Hurley states it can lead to higher retention rates, since you won't be unintentionally misleading new employees. "Employees who are more comfortable taking risks are not going to be happy in a job that doesn't allow them time to explore new technologies. Conversely, those who like to manage and maintain systems aren't going to be content in a role that requires them to also be visionaries," says Hurley.
A safe haven for risk-takers
Another benefit of embracing bimodal IT is that it helps create a culture of innovation within the company, according to Hurley. Companies realize now more than ever how crucial it is to stay on top of the latest software and hardware in order to remain relevant in today's market. Understanding your overall IT goals can help move innovation and empower employees by employing them on the right side of bimodal IT. With the right employees in the right work environment, risk takers won't have to worry about butting heads with more traditional IT pros.
Since bimodal IT presents a clear delineation between the practical side of IT and the riskier side, neither one will have to spend much time negotiating with managers. Hurley points out that when you have a team of like-minded employees working towards a similar goal, less time will be spent "convincing" others to go along with their ideas.
However, the greatest thing that can result from accepting bimodal IT is overall customer satisfaction, says Hurley. Chances are the risk taking side of bimodal IT will stay focused on producing high-quality services for customers as fast as possible. By understanding this side of your IT structure, you will be able to ensure you hire the right employees who are enthusiastic about interacting with customers.
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