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How a CIO at ING Japan transformed its IT operation

Houston Ross, vice president and CIO at ING Life Insurance in Japan | March 28, 2013
Providing a new vision and framework for improving the reputation and effectiveness of the IT department

My job was to create the vision, framework and guidelines, then remove obstacles and be a cheerleader. There have been many adjustments as we evolve from the IT of the '90s to a service-oriented, partnering model. But we're getting there and building confidence so that when we try big things, we'll have a better chance of success.


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