Highly confident that the Philippines can exceed expectations of global BPO clients, IT services provider HCL Technologies recently launched a BPO delivery centre in the country.
HCL said it will employ 400 professionals to handle high value-added transactions for BPO customers in financial services; healthcare and pharmaceuticals; media, publishing, and entertainment (MPE); and other industries. These transactions relate to finance and accounting, supply chain management, and domain-oriented industry specific processes.
"The plan for setting up the delivery centre in Philippines was influenced by the country's growing prominence as a strong BPO services hub," said Rahul Singh, HCL Technologies, president, financial services and concurrent president, business services.
Singh said the Philippine centre reinforces HCL's objective of providing customers with NextGeneration BPO Services, characteristic of deep-domain focus and Integrated Global Delivery Model (IGDM) that leverages the "Employees First, Customers Second" platform.
"This centre in Philippine reinforces HCL's assurance of a homogenous experience and single service standards across all its BPO delivery centres," Singh added.
The new delivery centre will be located in Quezon City, one of the cities in Metro Manila known for hosting BPOs.
HCL said it is closely working with the Business Processing Association of the Philippines (BPAP) and local universities to recruit young graduates and develop them for the industry.
BPAP executive director for industry affairs Raymond Lacdao said the establishment of the centre will help create another training ground to complement the industry's talent and skill requirements.
Singh thanked the Philippine and Indian governments in helping them decide to expand their operations in the Philippines.
HCL said another advantages of the Philippines is its time zone.
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