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Govt CIOs ‘missing the mark’ on digital: Gartner

Jennifer O'Brien | April 28, 2017
95 percent of government organisations operate at "typical" or "trailing" performance levels.


Game changers

Meanwhile, Gartner also asked respondents to identify technologies with the most potential to change their organisations over the next five years.

Advanced analytics takes the top spot across all levels of government (79 per cent). Digital security remains a critical investment for all levels of government (57 per cent), particularly in defence and intelligence (74 per cent).

"The Internet of Things will clearly drive transformative change for local governments (68 per cent), whereas interest in business algorithms is highest among national governments (41 per cent). All levels of government presently see less opportunity in machine learning or blockchain than top performers do. Local governments are slightly more bullish than the rest of government and top performers when it comes to autonomous vehicles (9 per cent) and smart robots (6 per cent)."

Additionally, skills or resources was cited as the biggest barrier to government CIOs achieving their objectives.

Drilling down into the areas in which workforce skills are lacking, the government sector is vulnerable in the domain of data analytics (30 per cent), which includes information, analytics, data science and business intelligence. Security and risk is ranked second for government overall (23 per cent).

The top three barriers that government CIOs report they must overcome to achieve their objectives are skills or resources (26 per cent), funding or budgets (19 per cent), and culture or structure of the organisation (12 per cent).

"Bridge the skills gap by extending your networks of experts outside the agency," Howard said. "Compared with CIOs in other industries, government CIOs tend not to partner with startups and midsize companies, missing out on new ideas, skills and technologies."

Compared with CIOs in other industries, government CIOs tend not to partner with startups and midsize companies, missing out on new ideas, skills and technologies, he added.

But there's hope on the horizon, Howard said, explaining government CIOs can seize the digital ecosystem opportunity.

The concept of a digital ecosystem is not new to government CIOs. Government organisations participate in digital ecosystems at rates higher than other industries, but they do so as a matter of necessity and without planned design, according to Gartner. Overall, 58 per cent of government CIOs report that they participate in digital ecosystems, compared with 49 per cent across all industries.

"As digitalisation gains momentum across all industries, the need for government to join digital ecosystems - interdependent, scalable networks of enterprises, people and things - also increases. The digital ecosystem becomes the means by which government can truly become more effective and efficient in the delivery of public services," Howard said.

Source: CIO Australia


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