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Good Technology CEO: 'We focus on the data, not the device'

John Gallant | Aug. 14, 2013
The latest installment of the IDG Enterprise CEO Interview Series.

Largely it's customer-driven. If a company, a very large organization, has deployed Good across all of their mobile users, but they've deployed one of the other more traditional collaboration suites across other screens and they're looking to try to do some sort of intersection within mobile, it's a relatively friendly meeting place, where we consider ourselves to be a platform, and therefore we don't assume that everybody is going to use all of ours. I don't think that that's limited to even just the areas where we don't have apps. We have an IM client. We support other IM clients. We have a browser. If the user wanted to use somebody else's browser we'd support that as well. What we care most about is giving the user that secure workflow and the ability to share data across applications whether they're ours or anyone else's.

JG: Are there any big customers that have committed to using your collaboration suite as their standard?

A: Absolutely. Keep in mind, for mobile, our collaboration suite is really an extension of decisions they've made in other places. For example, many of our customers, not all, are Exchange customers. So this is Exchange extension. We have some that are Lotus Notes [users]. We have others that are in other buckets. But those are the two bigger ones. I would say yes, almost all of our customers have defined us as a standard.

MR: When you are thinking about the mobile platform landscape, do you prioritize support or development of new features for some platforms first, and which ones and why?

The answer is yes. I'm going to break that into what platforms do we support, and then how do we try to get equitable feature sets across multiple different platforms? The platforms we support are always a reflection of what our customers are asking us to support. Platform agility is not really a problem for us. And part of that is because we don't assume that the platform we land on is secure. So we secure within the container. We provide our own encryption, our own security APIs. So that means we have a lot less dependency and a lot less vulnerability as a result of whatever is happening in the underlying OS.

Right now, we publish a report every quarter on what we're seeing behind the firewall in terms of activation. So iOS for a long time has been the leader in terms of activations. I think in terms of growth Android is clearly right now the fastest growing platform, and we're just now starting to see Windows Mobile, although I'm expecting we'll see more of it. But a lot of our customers ask us to support it in an expectation of them wanting to support users on that platform, not in a realization of seeing a lot of those devices come in yet. As we know, the one constant in mobile is change. So I'm sure that portfolio will continue to change every year.


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