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Fujitsu optimises ICT support for end-users

Anuradha Shukla | Sept. 25, 2012
Begins global launch of Workplace-LCM Service for Japanese companies.

Fujitsu is optimising information and communications technology (ICT) support for end-users by commencing the global launch of its Workplace-LCM Service.

Previously offered only in Japan since 2009, the service will now be available both in and outside Japan supporting the lifecycle of corporate end-users' ICT equipment.

Businesses can pay a monthly fee, and get total outsourcing support for all of the tasks inside a company associated with diverse, multivendor ICT equipment.

Fujitsu's Workplace-LCM Service will be available upon an integrated service management platform, and employ a 24-hour, multilingual service desk to support global operations.

The global launch of Fujitsu's Workplace-LCM Service will help the Japanese companies that are expanding globally to standardise ICT services across all of their locations.

Transforming how people work

This expansion will also enhance the ICT governance of the Japanese companies from the perspective of their headquarters in Japan.

Fujitsu has also added a new service to support smartphones, tablets and other smart devices to help transform the ways people work and respond to the changing requirements of end-users.

This move is very relevant to the current business environment as many Japanese companies are now interested in curbing initial investment costs. These enterprises want to move away from ownership of ICT assets to a usage-based service model.

Japanese companies also have to address issues such as shortages of skilled ICT personnel and the need to build secure ICT infrastructure upon entering the emerging markets.

These companies will be helped by the global launch of Fujitsu's Workplace-LCM Service, which will use a globally uniform service management platform and provide service desks to support global operations.


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