One piece of the workplace transformation now under way has been little remarked upon but is critically important. It is how people communicate what they can do. This has long been done with résumés that list professional or educational credentials in the form of diplomas and certifications.
This is being supplanted by microcredentials. A microcredential, also known as a “badge,” is any kind of credential that focuses on a specific skill or capability. The knowledge represented by a microcredential is much narrower than that represented by a degree or a full-blown certification.
Currently, most organizations are not set up to manage microcredentials. But in the future, the CIO, working with HR, will play a major role in conceptualizing and deploying microcredentialing systems.
These are just a few of the new roles real CIOs will be playing in the next few years. I will talk about some others in the future.
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