Rounding up the day's session, two leading Malaysian organisations shared their own experiences in harnessing the benefits of IT in their growth. KPJ Healthcare is a private healthcare provider with a network of 21 hospitals in Malaysia and two in Indonesia. Its CIO, Dr. Mubbashir Iftikhar spoke of the challenges faced by the healthcare sector. "Healthcare has been lagging in the adoption of information technology," he said. "That is changing with consumer demands for better communication and lower cost.
Photo: Dr. Mubbashir Iftikhar, KPJ Healthcare.
Regional banking group CIMB has the largest branch network across ASEAN. The Group had gone through several mergers over recent years and faced the challenge of integrating systems across different countries as it undertook a transformation programme.
"We had multiple systems to contend with," recalled Devabalan Theyventheran, Director, Transformation Office and Business Process Development, CIMB Group. "We wanted to have a single platform to ensure that our customers could carry out seamless transactions across our branches. So, we started by focusing on the entire enterprise architecture with the aim of streamlining, simplifying, standardising and sharing processes across the group."
Photo: Devabalan Theyventheran, CIMB Group.
Devabalan noted that the success of today's IT organisation was being measured in different terms from the past. "IT today has three functions – to ensure things work smoothly, to make small enhancements, and to deliver on projects which accomplish the wider business vision," he said. "A successful IT project is no longer measured by being on-time and on-budget; it is measured on its return on investment (ROI). IT bears the same responsibility as the business unit in ensuring that the project fulfils its business aim."
State of enterprise mobility
The executive lunch sponsored by Samsung started off with Craig Gledhill, Vice President, Enterprise and SMB, SEA, Oceania, Taiwan, Samsung Asia giving attendees a quick overview of Samsung's technologies in the enterprise mobility space. As the moderator, Claus Mortensen then took turns to raise questions and seek answers from around the tables.
When asked whether they had embarked on any enterprise mobility initiatives, most of the attendees indicated that their organisations did not view this as a priority, although a few of them, especially from the banking and insurance industries, said that they were already enabling their sales departments to take advantage of smart devices for secure new businesses.
Across all industries, security seemed to be an issue that everyone was concerned with. Except for the financial services industry, most felt enterprise mobility was still evolving. Where such initiatives were already in place, they were driven from the top where senior management went ahead to take advantage of mobile smart devices for accessing corporate information such as email or reports.
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