Companies are looking at the right security framework that will help to support the trend of consumerisation of IT without compromising corporate security policies. The demand for enterprise social media solutions, such as the Cisco Quad, will increase as companies look to extend social media as a marketing tool, as well as to create a platform for improved collaboration among employees.
6) What is going to be on top of your customers' agendas in 2012?
In the current uncertain economic times, companies are looking deeper into their IT strategies to determine how they can use IT more effectively to pursue business transformation, as well as new growth opportunities.
Enterprise social media is also another focus area to facilitate collaboration, communication and decision-making among employees, as well as to better engage Generation Y employees into the workforce. According to 2011 Cisco Connected World Technology Report, at least one in four young professionals and college students said the absence of remote access would influence their job decisions, such as leaving companies sooner rather than later, slacking off, or declining job offers outright.
Cisco also expects video to become a pervasive way of communication and training, so the demand for video solutions will see a significant increase.
Lastly, because of the commitment towards green initiatives, businesses will be driven to adopt virtualisation and cloud solutions as well as VDI.
7) What are the challenges IT leaders will be facing in 2012?
Beyond the uncertain economic situation and how to better use IT as a business enabler, IT leaders will also need to adapt their IT strategy to consumerisation while addressing the security concerns that come with it.
IT leaders will also have to redefine their IT architecture framework that may have been created before themes such as virtualisation and convergence became mainstream. They will also need to relook how their organisation is structured to align itself to the new IT infrastructure.
There will also be the need to retrain and redeploy the IT workforce, essentially moving from IT managers in charge of specific technologies, to service managers who work with business users to determine the business requirements that IT can support.
8) And how different will 2012 be from 2011 for your organisation?
In 2012, we expect further evolution of our data centre and virtualisation offerings as Cisco extends our technology innovation and partnership with other key players in this eco system. Also, Cisco is moving towards offering a more holistic solution offering by bringing together our technology architectures and business architectures in order to increase customer value. For example, our US enterprise area achieved order growth of over 25 percent year-over-year in Q4 FY 11 by using this business technology architecture approach to customer requirements.
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