But that has to be a two-way street. While officials generally acknowledge that IT leaders could do a better job of integrating themselves into the business operations, agency leaders from the director on down have a role to play in facilitating that interaction.
That's especially true in the area of cybersecurity, says West, who is critical of the tendency of some business workers to relegate those concerns to the CIO's department.
"I think so many times the CIO's shop is just looked at as, well, 'Hey, this is cyber, this is your work,'" he says.
"They have to meet halfway. It has to be a partnership," he adds. "It has to be people from the business unit that are meeting the CIO and the CISO halfway."
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