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CIO SUMMIT: Innovate on Processes

T.C. Seow | Aug. 23, 2012
One of the highlights of the CIO Summit held early last August in Singapore was the panel discussion that delved on the theme "Building a Successful IS Organisation".

What are your thoughts on what will drive customer adoption of mobile applications?

Steve: There's no point thinking you're in control of what the customer wants; rather accept the fact that there's huge democratisation of needs, both politically, technically; the whole world is changing in such a way that, it's better to figure out how to manage (I won't say chaos) change in a much more flexible manner -- strategies around trying to find out where the trends are going, around education and sometimes disabusing the management to do certain things, and help to steer broad changes that way, rather than to think that ideas come from the central.


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