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CIO Mark Hall on taxing task of making HMRC digital

Mark Chillingworth | June 28, 2013
HMRC opts for a single CIO, but Mark Hall continues the modernisation of the tax office.

"We have a strong in-house team now and we are building on that and how we can increase the resources we have.

"But it will be a mixed economy for us and it's about re-adjusting the balance at present. Capgemini did have the innovation, we have now brought that back in-house," he says.

That strong internal team, Hall hopes, will also see a greater mix of suppliers enter the economy at HMRC, in particular the UK's SME providers, who he hopes can increase the agility and innovation at HMRC.

Keeping abreast of the change agenda at HMRC is on a cycle akin to the annual self-assessed tax filing. Challenges ahead for Hall and his Whitehall CIO peers is the implementation of Universal Credit, which has already attracted criticism for its high number of project owners. Universal Credit relies on close collaboration between HMRC and DWP, the industry will watch its release with increased scrutiny as a result of the rhetoric that emanates from the current government on better value for tax payers from the civil service.


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