Third, business users will have more control and more visibility about what IT is doing and how their requests are progressing. Telkomsel expects great improvement in on-time delivery of project, as they will have much better control of their resources.
Still, the transformation process is far from over for Telkomsel. In fact, this is just the foundation to provide a basic IT capability to manage and develop Telkomsel’s application portfolio.
“We had to undergo this renewal process because the overall architecture was not able to support the business objectives,” said Jammer. “With our new application portfolio management approach, we are confident that the transformed IT architecture will remain flexible and not face a similar fate as our legacy systems that have grown complex over time.”
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