One of our biggest challenges was breaking down walls in the organization and building a one-team agenda, not just in IT but in all of TIAA-CREF. We also needed to expand our thinking and processes to work in a multi-business environment with a diversified client base, including segments like Gen Y and women.
We've also worked to improve our online presence. We're proud of our website today, and it's gotten great external recognition. We're getting noticed, which helps to attract great employees and great clients.
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