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CIMB Group IT team shares best practices in management

Jack Loo | Aug. 16, 2012
Punctuality and on-budget delivery are only hygiene factors in successful projects.

An IT project is considered a success only if it delivers on the business case, according to Devabalan Theyventheran, director - transformation office and business process development, CIMB Group.

Theyventheran was speaking about his IT division's habits and practices at the CIO Summit 2012 on 2 August in Singapore. The event was organised by IDC Asia Pacific and Fairfax Business Media.

"Being on-time for the project and on-budget delivery are just hygiene factors," said Theyventheran. Also, one important habit to have is to always place risk management on the agenda, he added.

The CIMB Group has over 40,000 staff serving over 12 million customers via 1,115 branches throughout the ASEAN region.

Theyventheran then shared with the audience on how he never listens to consultants and analysts for answers, but "listen to them for inputs".

Keeping true to his organisation's enterprise architecture is more important than being seduced by new technology or products. He explained that even if a system is new and popular in the market, it does not mean he has to adopt it.

Theyventheran then touched on the need for IT leaders to be change drivers in their organisations. "If you bring in change, you can drive the agenda. Or else the market will drive you," he said.

Diversity in the workplace is an area that companies should embrace, explained Theyventheran. CIMB Group's 40,000 employees are of over 30 different nationalities. Diversity in thinking and ideas combined with a healthy culture of openness and debate brings about creative products and solutions, he added.


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