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BYOD: The Silent Revolution

Rosalind See | Dec. 3, 2012
The BYOD trend will have significant impact on how work patterns will change, and how CIOs need to manage and control.

The Bring-Your-Own-Device (BYOD) phenomenon is forcing organisations to evaluate their thinking on changing work patterns and supporting IT infrastructure. How organisations implement their BYOD policy has the potential of harnessing increased productivity, cost savings and employee satisfaction.

"Enterprise Mobility: The (BYOD) Revolution" was the topic of an executive briefing for 30 selected IT executives held at the Mandarin Oriental Kuala Lumpur on 16 October 2012. The briefing, which was hosted by Dimension Data and organised by CIO Asia Magazine, focused on BYOD's impact in the workplace and the challenges Chief Information Officers (CIOs) are facing in ensuring security, increasing network congestion and bandwidth when setting a BYOD roadmap. The briefing included a demonstration on BYOD management solutions and a panel discussion with Dimension Data and its partners.

Chong Hoi Ming
Photo: Chong Hoi Ming, Dimension Data.

"We believe that there is a silent revolution taking place in the desktop domain. The days of the traditional monolithic desktop where applications, operating systems and user data are all tied to a specific piece of hardware are numbered," said Chong Hoi Ming, Managing Director, Malaysia and Vietnam, Dimension Data (Malaysia), in his welcoming address.

Today, end-users are demanding a say in the device they use to carry out their work and the implementation of the anytime, anywhere office concept. Such demands are forcing organisations to look at the implications and solutions in managing a BYOD environment.   

"Desktops as we know them are giving way to web-enabled work spaces which are fluid, cloud-based end-user ecosystems which allow individuals to communicate, collaborate, share and transact with each other," continued Chong. "This is already happening and organisations are realising that they have to take a proactive role in changing IT policies to meet these new challenges."

How organisations manage rapid changes in enterprise mobility and secure their end-user environment has an impact on their employee productivity level. As organisations plan and implement their BYOD policies, they will also need to take into account their workforce's changing work patterns as the evolution in IT devices, capacity and operating systems has resulted in segmentation of workforce requirements.

Andy Cocks
Photo: Andy Cocks, Dimension Data.

"Different user groups have different needs," said Andy Cocks, Chief Technology Officer, Dimension Data Asia Pacific. "There is no longer any one-size-fits-all IT solution for everyone within an organisation. To be effective, an employee who spends more time in the field requires different devices from a desk-bound employee."

Sales teams which spend most of their time outside the office typically carry BYO3 devices – laptop, tablet and phone – which provide optimal coverage. In the airline industry, the use of tablets have enabled airlines to shift flight manuals and engineering material from printed material to tablets resulting in cost savings. Applications now allow employees who are constantly on the road to communicate and take care of administrative matters effortlessly.

 

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