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Business change the key strategy for 50% of CIOs

Mark Chillingworth | April 30, 2015
Cost reduction slips as a strategy but only 10% of CIOs are working on digital disruption.

Business change the key strategy for 50% of CIOs

Business change will be the primary focus for 50% of CIOs over the next 12 months, the 2015 CIO 100 reveals. A further 25% will be delivering major business operational improvements, but just 10% are focusing on customer facing digital initiatives.

The 2015 CIO 100, which recognises and details 100 transformational CIOs from or within the UK showcases the transformational achievements of CIOs over the last year and celebrates the difference a CIO can make to an organisation.

Cost reduction was cited by just 7% of the CIO 100 respondents and only 8% are working on data centric strategies.

David Cooper, CIO of British Gas said his strategy is: "To nurture and grow the two new businesses that are helping significantly change the customer engagement and growth prospects of our businesses, Smart Metering and Connected Homes through our Hive product," which Cooper says "put the customer at the heart of, and in control of every interaction through digital self service".

Improving the way the business operates through the use of mobile technology was a key strategic focus for a number of business leaders. Mark Large, Central and North West London NHS Foundation Trust CIO is planning "to deliver mobile access to a single patient record for 6,500 staff as well as interoperability allowing the sharing of patient data with our partners across primary, secondary and tertiary healthcare settings".

Other strategies are based on evolution. Mike Sturrock, CIO of logistics services provider DX said: "Go back two years and technology at DX was in a very poor state. Over the last 24 months we've fixed the foundations and the coming year can be characterised by getting ahead. So in 12 months the operation will be transformed. We'll have new collection point and timed delivery solutions in the market, the technology team will continue to deliver a huge portfolio of programmes and projects. Last but not least the bedrock of everything we do is rock solid service and we've achieved that in 2014 and will ensure that nothing we deliver in 2015 undermines that."

CIOs focusing on customer opportunities include Robert Teagle at global coffee retailer Starbucks: "The main strategic aims for IT are to optimise customer facing technology and innovation in customer facing technology."

With rumours of growth returning the UK economy, CIOs are looking to ensure their teams and strategies are able to react if there is an upturn to their vertical market. Former CIO 100 judge and now CIO with another logistics firm, Yodel Adam Gerrard said: "The strategic aim is to create business agility in a digitally enabled customer centric business. We will do this by embracing the cloud, leveraging social channels, raising productivity through mobility solution, improving the consumer, client and workforce experience by leveraging appropriate technologies and enabling data driven decision making."


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