Ayehu has the ability to automate specific activities in a number of different systems, including Cisco routers, VMware, Active Directory, ServiceNow, SolarWinds Orion and many others. EyeShare's light-weight toolbox makes it possible to automate workflows across systems regardless of their locations — on public clouds, on private clouds, and within a local data center. Rather than requiring an agent on the devices it wants to speak with, eyeShare uses standard Internet protocols to communicate and automate the workflows.
EyeShare comes with more than 500 prebuilt activities out-of-the-box, and there are about 150 prebuilt templates for the most common uses of the tool. Ayehu's customers have built these templates to suit their own needs and then provided them back to Ayehu to share with other users who would be automating the same kinds of activities. Setting up workflows does not require any coding or programming skills. EyeShare uses a drag-and-drop interface that can be used by any level technician to create workflows to perform even sophisticated tasks.
Alex Yaney is a senior solutions architect with a division of LexisNexis that provides data center hosting services for law firms. Yaney's team uses eyeShare's VMware integration to automate virtual provisioning for customers. LexisNexis has agreements with customers to resize their drives when they hit certain capacity thresholds. Yaney says they do this across virtual and physical servers and they have plans to do it across storage heads too.
The automation replaces the manual process that required a person to validate and resize the drive and then validate it again and update the service ticket. "We are changing the configuration of the server and that has been very useful to us," says Yaney. He is currently conducting a proof of concept to resize virtual images and add CPUs and memory dynamically. He expects this will aid the team in being more responsive to customers' needs.
Yaney calls Ayehu's agent-less approach brilliant. "We like using the inherent communication protocols that are already provided in most operating systems. Agent-less makes you more flexible, and it's a big plus to us to be flexible and able to move really quickly with as little impact to the customer's environment as possible," says Yaney.
A big benefit LexisNexis derives from using eyeShare is that the company can continue to run a lean organization and not have to hire additional people to manually perform the tasks that have been automated. "Buying this tool has reduced our need for additional headcount," says Yaney. "It has saved us weeks of time just communicating and centralizing what we are doing between our internal systems and our ITSM, ServiceNow. It has been a good out-of-the-box experience where we can easily configure it and have it cutting instances within a few hours. This is a huge amount of time savings for us."
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