According to Fuji Xerox Singapore, having empowered employees that share a common vision with the organisation is key in enabling it to better serve the needs of its customers.
To achieve this, the company's organisational business strategy needs to be integrated with the employees' values and aspirations to ensure that a common and agreed-upon vision is shared among all. Employees also need to be equipped with the relevant competencies and resources to achieve the shared vision.
In line with this, Fuji Xerox Singapore has implemented a number of talent development programmes within each department, and created leadership development programmes. Such programmes include:
- Commercial Associate Program, a talent management programme which aims to groom graduates for a spectrum of roles to fill the leadership pipeline, and provide constant renewal in the way Fuji Xerox Singapore engages customers and employees of different generations.
- ICT Upskill Programme, which requires every employee to attain key IT certifications associated with the IT systems that the customers are working with. This is to ensure that they effectively provide support and advice to their customers.
Fuji Xerox Singapore also strongly believes in providing its employees with the opportunity to make a difference in their community. As such, all its employees are encouraged to volunteer with various charities and contribute to the environment through the various corporate social responsibility (CSR) programmes. Each employee is given up to three days off-in-lieu for volunteer work on weekends and after work hours.
Due to the above engagement practices, the company scored 67.5 percent for employee effectiveness -- which is 4 percent higher than Singapore's national norm -- based on the survey conducted by Hay Group in 2015 on engagement and satisfaction. The efforts have also minimised the company's employee turnover rate to 1.8 percent in 2015, which is 0.2 percent lower than the national average.
"At Fuji Xerox Singapore, our approach is to invest in our people and train professionals to leverage new technologies. With a work culture that empowers our employees, we are able to effectively support and better serve the needs of our customers," said Pauline Chua, General Manager, Human Capital and Corporate Social Responsibility at Fuji Xerox Singapore.
According to Singapore's Minister of Trade and Industry Lim Hng Kiang, small and medium-sized enterprises (SMEs) in the republic contributed to around 50 percent of the republic's 2014 gross domestic product. While such companies are poised for growth, their growth might be hindered due to manpower constraints.
To help local SMEs overcome that challenge, Fuji Xerox recently held a Workforce Champion Series (WCS) event, which is supported by the Singapore Workforce Development Agency (WDA), and the Workforce Advancement Federation (WAF).
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