To have her team work together toward this culture change at ECU, Wilson established a “wall of recognition” that is highly visible and apparent for all to see as well as a ‘reward and recognition’ program that recognises efforts that go ‘over and above’ the expected service ethos
9. Don’t underestimate the value of soft skills
The ability to act and interact as a team is reliant on its members’ interpersonal skills and communications and interactions with each other. Grant warns against making the mistake he sees so many senior IT staff make in not valuing and developing the soft skills of their people.
Wataman sums it up succinctly: “To unify your team, embed people within the environment then ensure you give them the capabilities they need to succeed.”
Lou Markstrom is the co-author of Unleashing the Power of IT: Bringing People, Business, and Technology Together, published by Wiley as part of its CIO series. Lou is currently the Practice Leader, IT Culture and Talent Development, at DDLS.
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