CVS’ chief rival Walgreens has been steadily transforming its business as well, with CIO Abhi Dhar assuming the reins of the company’s digital strategy a year ago.With what he describes as a “maniancal focus on customers,” Dhar has redesigned the company’s mobile app to allow consumers to manage their medication schedules from their Apple Watches and enabled Balance Rewards members to earn and redeem points using Apple Pay.
Subway’s transformation is only in its infancy but CIO Carman Wenkoff is leaving little to chance. He’s hiring more than 150 technology, marketing and operational professionals to help overhaul the company’s mobile app and redesign the sandwich chain’s stores for the future, including self-service kiosks and other capabilities. Wenkoff this summer also tacked on the title of CDO, which he says will help bring coherence to the business strategy.
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