“Defining which applications are most important will aid the speed and success of the recovery. But most important is testing the plan at least twice per year,” he says. “The tiers might change based on the results, which could reveal unknown gaps to fill before a true disaster.”
3. Lay out who is responsible for what – and identify backup personnel. “All disaster recovery plans should clearly define the key roles, responsibilities and parties involved during a DR event,” says Will Chin, director of cloud services, Computer Design & Integration. “Among these responsibilities must be the decision to declare a disaster. Having clearly identified roles will garner a universal understanding of what tasks need to be completed and who is [responsible for what]. This is especially critical when working with third-party vendors or providers. All parties involved need to be aware of each other's responsibilities in order to ensure the DR process operates as efficiently as possible.”
“Have plans for your entire staff, from C-level executives all the way down, and make sure they understand the process,” and what’s expected of them, says Neely Loring, president, Matrix, which provides cloud-based solutions, including Disaster-Recover-as-a-Service. “This gets everyone back on their feet quicker.”
“Protocols for a disaster recovery (DR) plan must include who and how to contact the appropriate individuals on the DR team, and in what order, to get systems up and running as soon as possible,” adds Kevin Westenkirchner, vice president, operations, Thru. “It is critical to have a list of the DR personnel with the details of their position, responsibilities [and emergency contact information].”
“One final consideration is to have a succession plan in place with trained back-up employees in case a key staff member is on vacation or in a place where they cannot do their part [or leaves the company],” says Brian Ferguson, product marketing manager, Digium.
4. Create a communication plan. “Perhaps one of the more overlooked components of a disaster recovery plan is having a good communication plan,” says Mike Genardi, solutions architect, Computer Design & Integration. “In the event a disaster strikes, how are you going to communicate with your employees? Do your employees know how to access the systems they need to perform their job duties during a DR event?
“Many times the main communication platforms (phone and email) may be affected and alternative methods of contacting your employees will be needed,” he explains. “A good communication plan will account for initial communications at the onset of a disaster as well as ongoing updates to keep staff informed throughout the event.”
“Communication is critical when responding to and recovering from any emergency, crisis event or disaster,” says Scott D. Smith, chief commercial officer at ModusLink. So having “a clear communications strategy is essential. Effective and reliable methods for communicating with employees, vendors, suppliers and customers in a timely manner are necessary beyond initial notification of an emergency. Having a written process in place to reference ensures efficient action post-disaster and alignment between organizations, employees and partners.”
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