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7 tips for managing an IT outsourcing contract

Stephanie Overby | March 7, 2017
Without dedicated and ongoing governance, carefully negotiated and documented rights in an outsourcing contract run the risk of not being enforced, and the relationship that develops may look nothing like what you envisioned.

Clarity is the goal of contract governance

The goal of contract governance is to provide greater clarity. "With greater clarity comes greater certainty as to how a dispute will be resolved," says Kriss. "That clarity increases the likelihood the parties will be able to resolve it and avoid litigation. If for some reason the cant, the record will be clear and reduces the cost of dispute resolution."

These suggested governance practices are relatively easy to implement, says Peterson, and, if thoughtfully implemented, should not antagonize the service provider but rather reduce misunderstandings and keep the relationship on track.

 

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