5. HR gets more strategic
The human resources function has evolved from the transaction-driven personnel department of decades past into a strategic business partner, thanks to a growing foundation of data-driven practices, according to the Workforce Institute. However, many HR leaders still spend more than a third of their time on manual tasks, have limited insight into the entire business, and are continually inundated by basic employee FAQs.
Wide adoption of SaaS has brought more sophisticated HCM solutions to organizations large and small alike, and HR leaders will now demand more from technology to deliver better recruiting, retention, talent management, collaboration, and onboarding solutions with prescriptive insights and enhanced self-service features that drive a better employee experience, according to Kronos.
"There's so many technology options out there, not just in HR, but everywhere, and if you're relying on that solely to automate transactions, OK, that'll get you some productivity gains, but it won't necessarily help you with things like employee relations. So, you have to be really smart about what you are trying to achieve before you go out and buy a bright-and-shiny, niche solution that might not end up solving your problem. The best bet is to work with IT to figure out what your use cases are, and have them help you make sound decisions," Maroney says.
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