3. Optimize internal processes
At this point, CIOs should focus on improving the consistency, speed and reliability of print production through continual workflow improvements that result in shorter print runs and faster turnaround time. Optimization includes streamlining processes and implementing appropriate automated solutions. This will also involve consolidating and rationalizing print centers.
This step requires changing processes that may have been in place for years that are causing expensive and time-consuming bottlenecks in the printing process. “We’ve seen process optimization initiatives reduce touches per job by 40 percent, and increase capacity and productivity by 20 to 30 percent, says Meath. “The result is reduced cost per job, streamlined processes, workflow improvements and increased efficiency.”
Meath has seen such print transformation efforts yield cost savings from 30 to nearly 50 percent, eliminating a large capital expense for a non-core business process. In addition, some CIOs have developed print centers of excellence that focus on consolidating operation and eliminating unnecessary printing, enabling their enterprises to utilize industry best practices for both printing and digital transformation.
There are significant IT-specific advantages as well. “From a CIO perspective, benefits include enhancing the focus on internal innovation vs. managing print and print-related processes that are not core to the business,” says Meath, pointing out that in midsize business up to half of all IT help desk calls are print related. “Specifically, you reduce the workload of IT support staff, and free them up for more strategic and higher [return] organizational objectives.”
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