The word innovation can inspire either great enthusiasm or a lot of eye-rolling. While it's a huge driver for the technology industry globally, we know that locally it can crash against the reality of resource and tactical constraints. Given these challenges, Rick Mears, CIO of Owens & Minor and a recent Computerworld Premier 100 IT Leader, found a way to make innovation work, and work quickly.
When Rick and his team are interested in an emerging technology, they partner with an outside company that is a recognized expert in the field. In joint discovery sessions, the expert company and the Owens & Minor team identify a problem they can solve in 90 days or less using the technology. The expert company then provides an assessment and a pilot, resulting in a quick vetting of the technology with shared partner resources and an accelerated time frame for deployment.
Fast. Practical. Relevant. The approach addresses two frequent constraints: lack of a dedicated team and lack of time to evaluate and introduce emerging or new-to-the-business technologies to an established organization. Because it's difficult for companies to set aside the resources to make innovation happen in a systematic way, this joint SWAT team approach works.
But what if you do have a dedicated team? What should it be doing? According toGartner's Six Styles of Technology Innovation Groups, it could:
- Conduct technology and environmental scans to identify opportunities to use new technologies in the business.
- Evaluate products and opportunities through prototypes and pilots.
- Introduce new technologies to the business.
- Educate the CIO, CTO, business leaders and senior executives about technology opportunities.
- Create scenarios and future visions for technology-led business transformation.
- Leverage local innovation activities around the organization.
- Drive or support idea challenges and idea management.
Such a large scope is a geek's dream but frequently not possible. However, with Owens & Minor's approach, companies can partner to accelerate the discovery and evaluation of new technologies, enabling them to strike a balance when committing full-time staff to such activities isn't an option.
No one person can be an expert in every emerging technology, so reaching out to smart firms hungry to solve real-world problems makes sense for everyone. An attitude of "technology for technology's sake" isn't allowed. To keep everyone focused on innovation that creates value for the customer, Rick says he frequently asks during meetings, "Why would the customer care?"
Besides bringing in experts to spark fresh ideas, how can leaders get their teams to think creatively? Rick is a big believer in not throttling the human mind. "A lot of us in our leadership roles do things, intentionally or not, that stifle innovation because we're afraid of mistakes," he notes. He says he gets excited when he can get his colleagues' "brains out of regular work mode," adding that leaders shouldn't "set limits on people's ability to create great ideas."
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