As for customers, now may be a good time to take a leap of faith and begin experimenting with outsourcing partners on DevOps work for low-risk applications in order to figure out how best to align different service providers. "Earlier concepts of service integration will be very beneficial here," Joshi says. "Buyers should understand that though a service provider can play an integral part in this journey, the broader change management has to come from within. Service providers should not be tasked to drive this change management as this has a lot of business risk associated [with it]."
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