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Government digital director hits out at digital policy

Derek du Preez | Jan. 8, 2013
Mike Bracken, the Government Digital Service’s (GDS) executive director, has hit out at government policy making procedure as an interference to the delivery of user-defined digital products across Whitehall.

"As we have found in extreme examples, to change six words on the website of one of these services can take months and cost a huge amount, as, like IT contracts, they are seen as examples of 'change control' rather than a response to user need."

He added: "In the first 10 days after we released the full version of GOV.UK in October 2012, we made over 100 changes to the service based on user feedback, at negligible cost. And the final result of this of this approach is a living system, which is reactive to all user needs, including that of policy colleagues with whom we work closely to design each release"

The government has undertaken a number of initiatives in recent months to drive down the cost of IT spend in the public sector, which alongside the launch of GOV.UK, include mandating all departments to adopt open standards and the launch of the second iteration of the Cloudstore.


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