Project Maunganui, he says, took a "system led" approach instead which focused on site specific configuration, with minimal change to the base system. "A no customisation approach".
By minimising the development or customisation of the system and adapting business processes where required, the duration of and technical risks associated with the implementation of a major project were greatly reduced, he states. "It did, however, mean that we needed to focus more on the business change/readiness and training side of things because processes were changing".
But one of the biggest lessons he is happy to share with CIOs around projects and implementation of change is this: "Put your best business and operational people into projects that deliver that change...They become the leaders of change and everyone follows them."
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