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Modernising the library

Nurdianah Md Nur | May 20, 2016
Singapore’s NLB – the 2016 CIO Asia Awards Innovation winner – shares its digital transformation initiatives to enable customer self-service and improve productivity.

He also advised CIOs to "have strong understanding of their business needs, as well as the ability to source and identify relevant technologies to support these needs." Besides that, CIOs need to put in place a robust IT security and governance framework to ensure that the use of technologies remains secure.  "Being able to run an IT department efficiently is no longer adequate. CIOs now need to work closely with their colleagues and partners to use technologies innovatively in order to improve existing services and also to create new services for their customers," he concluded.



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