Wilkins says the new technology will "accommodate traditional customers" who are not digitally literate.
He continues "It will give the chance for the customer to pick up the phone and speak to a team member." He acknowledges that the energy market has to accommodate "all customers profiles" with some of the products being updated "not being the norm" to all consumers.
He says the investment in the new service will benefit customers because accurate consumption measurement means not having to pay for overestimates on a service they have not used or won't use.
And the new model should engage customers to stay on top of the energy market and their energy consumption, through a smarter digital service that encourages customers to read and understand their meters.
Source: CIO UK
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