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Digital disruption is ‘a Silicon Valley term for finally getting it right’

Divina Paredes | July 11, 2016
“It’s not about continuing to build on legacy systems to evolve services, it is about revolutionising services without legacy constraints,” says the ANZ managing director for ServiceNow.

Prepare to be the disruptor - not the disrupted. How did you apply this insight to your organisation, or with a customer you have worked with?

The whole concept of digital disruptors is extremely topical, but what does it actually mean? Our chief of strategy Dave Wright calls digital disruption 'a Silicon Valley term for finally getting it right'.

What he means is that it's not about continuing to build on legacy systems to evolve services, it is about revolutionising services without legacy constraints.

Uber is an oft-quoted example, but that's because it's the perfect example of true industry disruption. Uber didn't build on the years of legacy taxi systems already in place - they threw away the playbook and started with a clean sheet.

We're working with our customers to help to free them from legacy constraints, enabling them to transform the way service is delivered across the organisation by using consumer-like service portals and automating processes. Organisations are adopting ServiceNow for a disruptive start and not the continual piling of layer upon layer in the manner of old legacy systems.

Source: CIO New Zealand

 

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