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A healthcare executive reveals ‘insider’ perspective about IT failures

Jennifer O'Brien | July 17, 2017
‘Whether in the private or public sector, we don’t do big IT implementations well.’

Things to consider include: digital strategy; digital governance structures; digital investment prioritisation; digital assets risk management; digital investment management; benefits management; policies and procedures; and IT performance.


Mission to educate

Thatcher said he felt compelled to spread the word about the ‘do’s and don’t’s’ of leading transformational change.

“I feel this need to try to make an impact to help stop this incredible waste of money that happens. I’ve seen it far too often, whether in the private or public sector. We don’t do big IT implementations well.”

As such, his upcoming book introduces 23 governance controls for board members to aspire towards for their organisation. “It provides a checklist and the ten questions that you should always ask,” Thatcher said.

“Ideally, I’d like to focus on the book and do some consulting work around educating CEOs, executive teams and boards around making sure that they try to minimise the number of failures. Unfortunately, there are so many failures, and not just in Australia, but globally.

“As someone who is a career technologist and in senior leadership roles, I feel almost compelled to bring that knowledge to bear to try and stop this terrible waste of money, resource and energy. I’m trying to get organisations to think about  the risk that they create when they undertake digital investment, and how to manage that risk well.”

Asked whether he’d consider taking on another CIO role down the track, Thatcher said “never say never.”

“My think my CIO days may be over - maybe, but never say never, of course. Some really interesting opportunity might come up. But I’ve been a CIO for 14 years and I think I’m ready for something a little bit different.”

He said he’s pondering moving into more traditional consulting roles, and even a corporate leadership role. “I think moving into more of corporate services or a CEO type role is probably where I’d prefer to move.”


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