"The opportunity for partners is that the channel will help customers build their IT infrastructure, selling systems network applications monitoring products and services, doing all the consulting for them, and automating the last mile of service management.
"That's the most important part of the process - the people part. That's when you need a human involved in the process," he said.
Most of the company play occurs in the financial services, insurance, healthcare, transportation, retail, education, as well as the mining and gas sectors but Wall claimed its solution and partner reach is beyond these verticals.
Wall also claimed the company is intending on growing its partner base in the three market spaces.
"Do we have a complete partner portfolio now? No. I'm a big believer in partnerships and I understand the value of it. In a rapidly moving marketplace, the aim is to build xMatters in this region as quick as possible and for that, we need a complimentary portfolio of partners made out of tech alliances, specialist organisations, managed service providers, and solutions integrators."
In addition to the A/NZ market, Singapore as a hub for growth in the South East Asian market is also on the company's roadmap.
Wall also said the company will soon be making advancements to its partner program, especially around partner education and collaboration. More information about this will be given in the coming months.
"We're looking to double our growth in the next 12 to 18 months. It will allow us to dig deeper into the vertical market plays. The Asia-Pacific market is a relatively green area for us so it's about building on our establishment in this space," he added.
Source: ARN Australia
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