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Why soft skills outweigh hard skills for IT-business collaboration

Sarah K. White | Dec. 15, 2016
There's a growing demand for more cross-collaboration with IT and other departments, which means IT workers not only need technical skills, but also the soft skills to serve as the authority on all-things-tech.

Technology is forcing IT to change and adapt to a business model that now relies on technology -- a growing number of workers can do their job with just a mobile device and a Wi-Fi connection. IT can no longer control every device or app that comes in the doors, so the last hope is to educate workers so that they understand the implications, and use best practices.

"Under this system, IT has the authority to set policy but also the obligation to authorize users and manage conduct. In turn, users have the obligation to adhere to policy and conduct interactions responsibly," says Wren.


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